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Assistant Front Office Manager (Arabic Speaker) – Wyndham Garden Manama | apply now

Job Information

  • Location
  • Employee Type Full Time
  • Offer Salary
  • Industry Wyndham Hotels & Resorts
  • Job Level Senior
  • Deadline Soon
  • Academic Degree Graduate
  • Total Yrs Experience 0-2
  • No. of Openings 8
  • Working Hours 8 hrs
  • Dress Code Casual
  • Benefits & Perks Provident Fund, Food allowance
  • Skills Front desk manager
  • Shift Day




Assistant Front Office Managers are responsible for supervising front office staff members and monitoring front desk operations. They frequently work at hotels, where they are expected to meet guests and make every effort to make them feel at home. The most successful examples of resumes for Assistant Front Office Managers highlight the applicant’s ability to manage and encourage workers, along with their courtesy, good communication skills, correctness, and proactivity. Applicants for the position of Assistant Front Office Manager should highlight in their resumes that they have a background in tourism or hospitality studies. If you want to work for some companies, you might need to have a Bachelor’s Degree.

Assistant Front Office Manager (Arabic Speaker) – Wyndham Garden Manama

Wyndham Hotels & Resorts

Manama

Wyndham Hotels & Resorts is now seeking Assistant Front Office Manager (Arabic Speaker) to join our team at Wyndham Garden in Manama, Bahrain.



 

Job Summary

The Assistant Front Office Manager’s (Arabic Speaker) primary function is to assist the Duty Managers with the daily operations of the front office. He/she will act as a supervisor to all Guest Services, Concierge and Uniformed Services/Transportation personnel assist with guest complaints and represent management.

 

Education & Experience

  • A 4-year college degree and at least 1 year of related experience are required.
  • Supervisory experience is required.
  • Must be proficient in Windows, Company approved spreadsheets and word processing.
  • Must have a valid driver’s license from the applicable state.

Physical Requirements

Long hours are sometimes required.

Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during the entire shift.

General Requirements

  • Maintain a warm and friendly demeanour at all times.
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel-required meetings and pieces training.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain the confidentiality of information.
  • Perform other duties as requested by management.

Fundamental Requirements

  • Establish and maintain attentive, friendly, courteous and efficient hospitality at the Front Desk.
  • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Assist with the development of employee morale and ensure training of Guest Services personnel.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor the proper operation of the PBX. console and ensure that employees maintain Wyndham SOPs in their use.
  • Greet and welcome all guests approaching the Front Desk following Wyndham SOPs.
  • Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.
  • Assist Guest Service Agents with check-ins and checkouts; confirm that all SOPs are being followed properly.
  • Assist and supervise Guest Service Agents with daily duties.
  • Train new employees, and help to develop and implement training programs.
  • Maintain a log of rooms in “out of order” status.
  • Authorize and sign adjustments and paid outs over the limit.
  • Oversee discrepancy reports and monitor follow-through.
  • Post updated information on the 72-hour sheet and review it with Guest Service Agents.
  • Work closely with housekeeping regarding daily room status.
  • Oversee Bell staff in the absence of a Supervisor.
  • Confirm that Guest Service Agents, Operators and Belstaff complete all duties.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all rates, packages and promotions currently underway.
  • Follow and enforce all Wyndham hotel credit policies.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Ensure participation within the department for the monthly Wyndham Enrichment Committee.
  • Ensure the team understands and remains focused on their role in contributing to the Guest Service and audit scores.
  • Assist with sign-off of all Service Standards by Position for Guest Services staff.
  • Monitor all V.I.P., special guests and requests.
  • Review the Front Office log book and Guest Request log daily.
  • Oversee Supervisor’s complaint and request log.
  • Log all absenteeism and employee lateness.
  • Monitor energy management, PBX, and Pay-TV consoles to ensure the proper functioning of equipment.
  • Block rooms for special groups.
  • Participate in Room Inspection programs.

 

Performing Duties and Responsibilities of an Assistant Front Office Manager

To ensure that the front desk area of a hotel or a physician’s office runs smoothly, the Assistant Front Office Manager is responsible for overseeing a variety of responsibilities. After looking at several job postings, we determined that the following are some of the most important jobs and responsibilities of an Assistant Front Office Manager.

 

Attend to the Concerns of the Guests, and Ensure Complete Customer Satisfaction

Quite frequently, a visitor will address their concerns and complaints regarding their stay with the property to an Assistant Front Office Manager. The Assistant Front Office Manager is responsible for being prepared to respond to a wide variety of requests and for addressing complaints in a timely and professional manner. Requests may include anything from additional bedding and towels to a request that other visitors engage in quieter activities. As part of their responsibilities, Assistant Front Office Managers could give orders to other members of the hotel staff, such as the security staff or the room attendants, to address these or other problems of a similar nature.

 

Staff Instruction It is often the responsibility of the Assistant Front Office Manager to ensure that all individuals handling front desk operations receive the appropriate training. This may include teaching employees how to use the hotel’s computer systems, providing excellent customer service to guests, and answering questions that are received via telephone. In addition to that, they will go over all of the hotel’s policies and prices with the front desk employees. Assistant Front Office Managers can be involved in the process of hiring new staff members by seeking candidates and analysing applications.

 

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