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Concierge | Qatar| | hiring urgently

Job Information

  • Location
  • Employee Type Full Time
  • Offer Salary Soon
  • Industry Marriott International, Inc
  • Job Level Senior
  • Deadline Soon
  • Academic Degree GED
  • Total Yrs Experience 0-2
  • No. of Openings 8
  • Working Hours 8 hrs
  • Dress Code Casual
  • Benefits & Perks Provident Fund, Food allowance
  • Skills Conceirge
  • Shift Day




Our hotel’s front desk could use the assistance of a dependable hotel concierge to assist with guest check-in and check-out. Since you will be the first to interact with our guests, the initial impression that they have of our hotel will be based on how helpful and professional you are.

 

The ideal candidate will be intelligent as well as trustworthy and will be able to meet clients with friendly greetings and handle any requests that are made. In addition, it will be up to you to secure both the hotel and the people who are staying there by keeping track of everyone who enters and exits our premises.

 



The objective is to contribute to an overall positive customer experience as a means of enhancing our reputation and ensuring that our growth will be sustainable.

Concierge

Marriott International, Inc

Doha

Job details

Job Type

Full-time

Full Job Description

Job Number 22193888

Job Category Rooms & Guest Services Operations

Location The St. Regis Marsa Arabia Island The Pearl Qatar, The St. Regis Residence, Doha, Qatar, Qatar VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

 

POSITION SUMMARY

 

 

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. They answer record and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

 

 

Report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain the confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Responsibilities

  • Greeting guests as they enter and ensuring that reservations are accurate
  • Assume the role of the guests’ primary point of contact if they have questions or require assistance, and pay attention to their desires and expectations.
  • It is important to be aware of the requirements of the clientele to provide individualised services, such as recommending different pursuits and services that are offered by the hotel.
  • Acquire in-depth knowledge of the location as well as the neighbouring places of entertainment and establishments to provide the most appropriate recommendations.
  • Arrange events, excursions, transportation etc. per request from hotel inhabitants
  • Make reservations, take and deliver messages and mail, and reroute incoming phone calls in addition to answering the phone.
  • Attend to the concerns raised, and search for an appropriate resolution.

Requirements and skills

  • Proven experience working as a concierge; previous work in customer service or another profession similar to the position is preferred.
  • English language ability is required, and the ability to speak additional languages is highly preferred.
  • Excellent communication skills
  • Being courteous and self-assured while possessing a great level of patience, as well as having the ability to multitask and manage time
  • Capability to resolve challenges while maintaining a focus on the needs of the customer
  • High school graduation; a degree in hotel administration or comparable discipline will be a plus

 

Marriott International is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisitely. We invite you to explore careers at St. Regis…

Questions that are asked repeatedly

What does a Concierge do?

A member of the hospitality industry who responds to the requirements of visitors and provides assistance in the organisation of their lodging arrangements while they are staying in hotels or other places that provide lodging services is known as the Concierge. To ensure that guests have a good time during their stay, it is their responsibility to make bookings, provide recommendations for local restaurants and pubs, and organise errands such as the delivery of groceries and dry cleaning.

 

What are some of the tasks and obligations that a Concierge is responsible for?

In addition to welcoming guests, a Concierge is responsible for ensuring that reservations are accurate. They keep their relationships with customers in good standing by delivering outstanding service that is tailored to the requirements of each customer. Concierges ensure that each step of the process is carried out precisely so that their guests have the most positive experience possible during their stay.

Q

What are the characteristics of an excellent concierge?

A good Concierge is upbeat and proactive, as well as inventive, to fulfil the requirements of their position and satisfy the requirements of the visitors they serve. They are also equipped with superior interpersonal skills, such as compassion and empathy, which allow them to put guests at ease throughout their stay.

 

To whom does a Concierge provide their services?

Within the hotel sector, the role of the concierge is to greet guests and make them feel as though they are cherished. They work in conjunction with a Guest Relations Officer to assist in providing guests with information about the many facilities, programmes, and other services available.

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Marriott International, Inc

 

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