Do you have the passion to always put the guest at the centre of everything you do to create a warm atmosphere that makes guests feel at home away from home? You might be the experienced Front Desk Agent we are looking for to join our InterContinental Regency Bahrain team!
We are searching for someone to work at the front desk of our hotel to function as the first point of contact for our customers and manage all elements of their accommodations.
The Front Desk Agent of a hotel is responsible for a variety of tasks, including registering guests, maintaining reservations, and delivering information to guests about room pricing, facilities, and other hotel offerings. We are interested in speaking with you if you have previous experience working in the hospitality sector and a penchant for providing excellent customer service.
In the end, you will contribute to making our guests’ stay one that is pleasant and memorable for them.
What did they do?
The process of checking hotel visitors in and out of their rooms is the responsibility of the front desk agent. They are in charge of ensuring that every guest has a positive and memorable time while staying at the hotel. A few of the primary responsibilities of a front desk agent include greeting guests at the front desk, providing answers to any queries that guests may have, making recommendations to guests regarding activities and restaurants, and taking any calls that may come in. They are also responsible for storing any luggage that may be required by guests. A front desk agent’s career path may lead them to become a hotel manager or a general manager, among other managerial positions.
An individual working as a front desk agent does not need to have any prior experience, but they should have at least a high school diploma or the equivalent in GED. Paying close attention to detail is one of the most essential abilities for a person working at the front desk of a hotel. Organization is another ability that the front desk employee will need since they will be responsible for keeping track of guests and the requests they make.
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Located in the business and leisure hub of the city, InterContinental® Regency Bahrain offers its guests the perfect location where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and expectations of the modern traveller. From sophisticated dining experiences to a taste of traditional romance, InterContinental® Regency Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental® Regency Bahrain promises to delight your palate.
As our newest Front Desk Agent, you’ll ensure a remarkable arrival experience for the guests from the allocation of the room, meeting the guest booking request, and seamless check-in procedure. In addition, you’ll be responsible for making sure that the guest will have an efficient and accurate check-out process.
You’ll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental® Regency Bahrain a great place to work. In return, we’ll give you a competitive financial and benefits package.
As a sneak peek, here are some of our benefits you will enjoy:
If you feel that you’ve got what we are looking for, apply now!
Job Reference: EMEAA20952
When you walk into a hotel, you are typically greeted by someone working at the front desk. This person is known as a Hotel Front Desk Agent. The distribution of room keys, the registration of guests, and the confirmation of reservations are among their primary responsibilities. They are also responsible for assisting guests with any queries or concerns they might have.
The person working at the hotel’s front desk is the primary point of contact. They are responsible for greeting guests at check-in and check-out, confirming group reservations, and offering assistance whenever it is required.
A good hotel front desk agent is someone who is skilled in providing excellent customer service and has prior experience working in the hospitality business. They are cordial and helpful, friendly and professional, and they are aware that these characteristics represent the position of the hotel. They need to have the capacity to stand for extended periods and have a fundamental understanding of computers. They are prepared to greet hotel guests with a friendly grin and provide any required assistance they may require.
A Hotel Front Desk Agent works in collaboration with other employees in the hospitality industry to ensure that every client has a comfortable and memorable stay at the property, all while preserving or enhancing the hotel’s reputation. In most hotels, this entails working directly with a Concierge, greeting guests, and managing reservation requests.
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